I broke down in the middle of highway 90 and had looked online for a wrecker service. The one that I called said they "wouldn't come out that far" and recommended Imperial Wrecker Service. I'm so glad they did!! Soon after I broke down, it became dark and the car battery died. My flashers died as well. I was a sitting duck! Their smaller tow truck would still be a few minutes getting there so they sent Darnell in a semi tow truck to sit behind me so I would not be hit. Michael arrived with the smaller truck and quickly hooked it up. We dropped the car at the dealer which was closed at this point. Michael waited with me there until the Uber driver arrived to take me home. Great service!!!! Thank you!!!
Do not call this company, they are rude and put you on hold for the longest. When you do try to find information about a vehicle they tell you they cant provide any just to the owner.. So how im i suppose to know about my husbands vehicle if hes in jail? soo unprofessional and so not willing to help!!!
Dont believe a word they say on their website about being damage free...and just because they have Bible verses on their site...doesnt mean theyll do the Christian thing and own up to their mistakes. They will damage your car and when you try to remedy the situation....good luck trying to get one of them to pick up the phone or return a message. When you do get one of them on the phone it's crazy how fast they figure out a way to make the damage your fault.
This is a fraudulent company that is run by Chris Long who is a straight up crook!! A man had a diabetic seizure and hit 6 cars totaling mine and my neighbors right in front of our homes on our street - this wrecker company showed up and walked around with police saying we had to move our cars to "Performance Collision" in order to get the off the road and the insurance to pay. He charged me a tow and the crook collision company is trying to charge me 1600 in storage fees more than half of what the claim will pay!!! Please stay away from these people - they chase after every accident and work in cahoots with this collision company to profit of peoples tradgedy!!
I know this seems like an emotional review but this company doesnt seem to realize that if someone needs to use them, that person is already in a bad and unexpected situation. The least they can do is be decent in their business dealings by not misleading people.
Oh...and be sure you dont try to pick up your car on a Sunday. They say your car can be picked up 24 hours with an hours' notice, but theyre not open on Sunday and it doesnt say that anywhere on their website or at their facility, but they will charge you for that extra day.
If you do have to deal with this company, be sure you check every single inch of your car...even if it takes you all day...because once you leave that lot and they have your money, they treat you like the scum of the earth.
These are the guys to call if you have a work Van or truck. I use them exclusively for my business.
Imperial Wrecker Service is a US Locksmith based in Sugar Land, Texas. Imperial Wrecker Service is located at 3350 Hwy 6 # 225, Sugar Land, TX 77478, USA.
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