I was dressed up in work clothes because I work at a brewery so I don't want to get my good clothes dirty. I came in to make a deposit and immediately was asked by the supervisor or manager from the other side of the counter if I had my ID and an account. She wasn't this way with the other customers in front of me. I told her I do and why is she asking me, then she gave me a dirty look and said some jargon about needing to verify or identification. Anyways it's the first thing in the morning so there really isn't excuse for her to be in a bad mood. The teller was polite and courteous. It's unfortunate that a higher up would treat their customers this way.
In another incident, after again telling me repeatedly that I was short on the cash, they realized that the money had dropped on the floor. On yet another occasion, they just plain said that I was short on the cash.
I was robbed at the bank by the bank. BEWARE OF THIS BRANCH!
Always long lines, not really helpful
It's an amazing place I walk it with paper and I walk out with money
THEY TOOK MY MONEY, AGAIN!! I tried depositing a combination of checks and cash into my checking account today. The teller at the drive-thru told me that I was short on the cash. THIS WAS NOT THE FIRST TIME THAT THIS HAS HAPPENED. I've had other patrons who were in line tell me that this has happened to them at this branch. THIS IS HIGHLY UNUSUAL AND SUSPICIOUS. I have filed a complaint with the Federal Reserve. In one of the other instances, after telling me repeatedly that I was short, they realized that the money got stuck in their counter.
Giving stupid reasons for not helping me. It makes sense now why y'all got 2.8 rated
Capital One Bank is a US Bank based in Sugar Land, Texas. Capital One Bank is located at 2353 Town Center Blvd N, Sugar Land, TX 77478, USA.
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