Unbeatable prices, good selection of tools and service.
So I came into the store about 20 minutes till closing Clinton and Alex were both very helpful about helping me choose a new toolbox . We spoke for a long while about pros and cons of different boxes till I decided to go with the YUKON 9 drawer work station tool chest, and after checking out they loaded it in my truck with all smiles and never at any point in time did I feel rushed . Very great customer service now as for the YUKON 9 drawer work station tool chest boy oh boy that thing is VERY well made down to the stainless steel bolts attention to detail on the spot welds powder coat everything fictions as it should great buy love it and a special thanks to Home Depot for never having employees come help a customer after paging overhead twice I'm glad I left and saved money
Overall, good place to shop for small projects. One day I saw a guy stilling stuff, told the staff what I saw. they said they had noting to do about it.
I have been to this location several times and I have not been impressed! The customer service is horrible! I constantly have to search for someone to help me get heavy items to the check out. Heaven forbid if I ask for help loading it into my truck.
Yesterday I tried to return an item, but was informed I could no longer exchange it at the store (This policy has been in effect for 3 months). I had to call a number and they would tell me what to do. I told the man I had never done that before, I just returned a similar item a month ago so I did not see why I have to jump through hoops this time. Instead of replying for example 'ma'am unfortunately my hands are tied, these are the new rules we must follow'. I got "Honey, its this crazy little thing we call the law" as he turned and walked away.
I would recommend trying another location!
Good manager taking care of a return of a heavy item!
Harbor Freight Tools is a US Hardware Store based in Sugar Land, Texas. Harbor Freight Tools is located at 4325 Hwy 6, Sugar Land, TX 77478, USA.
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