My Dr (Trippett) has been my Dr for years and I am very happy. But the heart place was a REAL problem!
Absolutely love this facility!! Extremely worth my travel from Corpus Christi to Houston for medical care....
I have been going to this dr office for a quite a bit of a long time and all of the drs are great! However I'm not sure what is going on with the actual staff working there for the past couple of years it's been going down the drain. Employees working there are always extremely rude over the phone and not knowledge in what is going on. I have customer service experience in the medical field and over the phone and I would never talk to any patient/customer in any rude or bad way. It's just so disappointing to me to be a long term patient and having to see all of this and deal with it and so fustrating. The last thing I have to say is maybe the drs need to evaluate in what type of people they are hiring for there buisness practice because as long as there staff is being disrespectful, rude and having attitudes then I can't see it going very well.
The doctors are great. The front desk needs improvement. Very difficult to make an appointment by phone. I've been on hold over 5 minutes now.
Horrible experience. I called yesterday asking for an appointment for a sick visit at 2pm and none of the doctors were available to see me! I finally managed to get a 10:30am appointment the following day. After a 45 wait, the nurse checks my temperature and says I don't a fever (strange because when I checked it before I left home it was 100.5 and I hadn't taken any medication). Dr. Brady looked at my throat and made a horrible face and said there's definitely something going on there (nothing I didn't know! I haven't been able to eat since the past 24 hours). So they did the strep throat test which came out negative. The doctor said she suspects it to be a viral infection. After I got home 45 mins later, my fever had rose to 101.5! An hour and half later, the doctors office calls me back and says they looked at the strep throat test again and it was positive!! Unbelievable! Basic stuff messed up!
Sugar Lakes Family Practice is a US Doctor based in Sugar Land, Texas. Sugar Lakes Family Practice is located at 16902 Southwest Fwy, Sugar Land, TX 77479, USA.
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