We were lied to about our phones. Customer service at this branch is not good. We were told by the customer service number that it's not even an actual sprint store. I would rate 0 if option was available. When customer service told us to go to the branch to get issue fixed we did. At the store we were told it was not their problem that the customer service line would have to fix it. We asked the store manager for the regional managers number and were told we couldn't have it. After asking the store manager to call the regional manager, he delayed for almost 45 minutes before finally getting him on phone. Still no resolve at the store. Customer service number had to fix issue. Will never purchase anything else from this location.
It's one of the worst service, I recently took my phone to the show room and they are asking for $100 for replacement cost which makes no sense.
In July, I was sold a promo and upgraded to some phones and I was pretty much lied to by a sales person. I didn't get the right promo and the visa cards. sprint told me to go back and talk to manager . Manager refused to give me the district managers number and that he would submit it to the escalation dept. It's been about a month going back n forth between sprint and the supposedly sprint store at the mall. The worst customer service and they are scammers. I would not recommend you to buy from them. They lie.
Do not trust them!!!
Sprint Store is a US Electronics Store based in Sugar Land, Texas. Sprint Store is located at 16535 Southwest Fwy Suite 40215, Sugar Land, TX 77479, USA.
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