I have been to this place twice. The first time was ok. The second time was annoying. I had purchased a scarf online and when I received it, I did not like it because it was a bit too thick. So I decided to look online at the policy before returning it. It is stated on Coach policy that returns can be made in store, EVEN when paying through third party (such as PayPal etc.). Only that you would only be given store credit. I went and explained this to store associate and she seem to not understand that, so she called for someone else to assist me because I was holding up the line. A man named Howard ( I assume he was the manager) came and told me they do not do returns with purchases made through third party. I explained what Coach policy said and yet he refused to give me a return. He did say he'd be doing me a favor by sending off my item for me. A favor? It was ridiculous the way they treated me. So I just left. Called corporate in regards to this associate and the way they handled me. I highly recommend they re-train their staff on customer service and also knowing their policy. Sorry this was long.
Waited for assistance only to be put aside after customers walked in AFTER ME. DONE!
came for a purse repair. Only 2 employees available. Was told they would assist me for an assessment.
Coach First Colony Mall is a US Store based in Sugar Land, Texas. Coach First Colony Mall is located at 16535 Southwest Fwy #645, Sugar Land, TX 77479, USA.
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