excellent!! I've used this jeweler for all of our needs..watch batteries, repairs, etc for the better part of 25 plus years...and always excellent work, they have an excellent reputation so no worries about the quality of work that's being done. If you need a jeweler this is where you should go. Their hours are what you'd expect for a small business run by it's owners..the work is worth the wait for your schedule.
They helped me find the correct ring for my bride to be and guided me in a direction that was both informative and helpful! I had a great experience and I would recommend working with Elegant Jewelers with full confidence!
Horrible customer service. Horrible. Horrible. Horrible. I got to the shop at 5:57 PM to pick up my pearls for my wedding. They were closed, though the hours are from 9-6. The man who works there was in an SUV with his wife. He saw me approach the store (at 5:57)... So, yes, it's almost closing time but not quite!!!!! After I rang the bell and noticed they were closed (still, not yet 6), my fiancé noticed the man in the SUV had looked at me ringing the bell and left!!!!!!! I saw him at the light and casually asked him if he worked at Elegant Jewelers. He said he did but he didn't own it. I told him it was my wedding day the next day and if he could possibly let me in (since they were not closed)!!!!!! He said no. I would need to call the owner.... With an attitude! I was very kind to him and pleaded with him to let me in and he insisted he didn't have a key.... OK. His wife was in the passenger seat laughing. SO....I can't say enough how irritating and completely unprofessional that was. Now don't get me wrong.... He maybe didn't have a key... But I seriously doubt it. Beyond this, the pearls were not ready when they were supposed to be originally (about a week ago), so, of course, we didn't have a choice but to give them more time. YOU FIRST DONT HAVE MY PURCHASE READY WHEB YOURE SUPPOSED TO, but on top of that, you tell me "not to show up at 5:57 when they close at 6:00"...????? Yes, he actually had the audacity to tell me this. OK. Well, here's some advice for you-if your hours are from 9-6, that actually means that you don't lock your doors UNTIL 6. Imagine that. I know common sense is not all that common, but come on!!!! He simply didn't want to help a customer who had already paid for their service because he wanted to leave a couple of minutes early. Horrible customer service. I am the kind of person who appreciates good customer service.... You know-the golden rule; do unto others. Just take my advice and go somewhere else.
Great service! You can tell they have pride in their work. I had them restore my grandfather's watch, and their work was pristine!
The best in old fashioned from the heart customer service! Needed 2 watch batteries. Thinking I'd have to leave them for days as I had at other stores, I was told " I'll have these fixed for you" and within 15 minutes I was taken care if. Please please support local businesses. They're the heart and soul of our community.
Elegant Jewelers is a US Jewelry Store based in Sugar Land, Texas. Elegant Jewelers is located at 3376 Hwy 6, Sugar Land, TX 77478, USA.
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