My wife and I took a ring in that was purchase at Jared Jewelry and decided to take it in to the Sugarland location. We have not been there before and since it was the one closer to our home we decided to give it a try. Well for beginners the location is perfect, the store is very presentable, and well maintain. They even have a break area for customers and provide refreshments as you sit and relax. As we were in the store we were approached by an employee, Victoria, and told her what we needed. Victoria was very helpful and very friendly that it put my wife and I at ease. What was incredible as well was her Knowledge of diamonds, warranties, and services they provide to meet every customers expectations. My wife and I had several questions and she took the time to answer every question with ease and to the point where she knew we understood. As Victoria examined the ring under the microscope she had my wife look at it herself and describe the repairs needed and also showed her the laser inscribed number to make sure she knows were it is located and what was on file to match it. So we agreed on the repairs and had two diamonds replace due to being chipped, cleaned, and make sure all other diamonds were secure. The two diamonds had to be ordered and Victoria gave us a time frame when the work was going to be completed. She also informed us that she will keep in contact with us regarding the delivery of the diamonds and repairs. Victoria did as promised and kept us updated of the delivery notice and the repairs. At times my wife called due to some questions and Victoria again took the time to explain and put my wife at ease since she is a worrier. Victoria delivered as promise and called us that the ring was ready. My wife was super excited and we arrived meeting again with Victoria. Victoria received us as long time customers and returned to us the ring that look good as new. My wife was very excited and that's what Jared should be all about. Bringing that smile and excite to their customers and they did. I really want to thank Victoria and the people who invested their time and skills that have provided the service of excellence in both of our eyes. My wife was so excited that I ask to speak to the store manager Gwen and brag about how great of an employee she has and the service everyone involved provided. To sum up this whole experience I would highly recommend Jared in Sugarland. It's a decision you would not regret.
Respectfully,
Such horrible customer service. Walked in there ready to make a purchase. Stood there for about 5 mins no acknowledgement. Purposely walked in front of all the associates for 10 mins and still no acknowledgement. Customer service needs some major improvement!
Bought $1000s from this place always from different people kinda weird then made a $6800 purchase they said I could return if I never got married!! Now that guys not there and I'm stuck with a payment for a woman's ring that I can't return because that guy lied and is no longer there!! please keep staff longer only way to get rid of is by double the purchase!!!
Excellent customer service! I have been to this location many times, but most recently visited to have a ring repaired. Gwen, the general manager went above and beyond in providing excellent service. My ring was repaired, under warranty, in a time efficient manner and is GORGEOUS! No other fine jewelry store has a guarantee quite like Jared. I was pleasantly surprised that my ring was still covered, 15 years after the purchase date. I highly recommend Jared and specifically, this location!!!
Not sure what happened to this place but me and my fiancé was standing there for about 20mins and no one even acknowledged our existence... used to have such great service... too bad...
The Pena Family
Jared The Galleria Of Jewelry is a US Jewelry Store based in Sugar Land, Texas. Jared The Galleria Of Jewelry is located at 16010 Kensington Dr, Sugar Land, TX 77479, USA.
Please contact with Jared The Galleria Of Jewelry using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Jared The Galleria Of Jewelry opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Jewelry Store in Sugar Land